At work today…
- me: Hi Customer, here is the tracking number for your shipment.
- customer: Thanks, what is the tracking number.
- me: See highlighted below.
- customer: Is this for what I ordered?
- me: Go fuck yourself.
OK, that last comment was in my head, but I was screaming it silently all afternoon, and Vanguard has another $20 for my future.
And why is this repetitive task not yet automated at my company? Over the course of weeks/months/years x 250+ people, it really erodes the highest and best use of time and resources. I double checked and all the required data exists in the systems. It should be a matter of writing a script to link those relevant data fields into an email template and auto-send at the point of processing the shipment. So I fired off an email to The Dude Who Does That… we shall see what happens…
